I would definitely not recommend this company. I ordered the kit that had an additional $20.00 off. After the purchase I realized I did not receive the $20.00 off. I immediately called customer service and explained the situation and she said she would apply the $20.00 to my next order. I advised her that is not what I wanted. She reluctantly agreed and said could not give me the $20.00 back but she would cancel my order. Tree days later I received an email that my order was on its way. I called customer service again and was told that only my account was cancelled and not my order. What? I said that is not what she told me and not what I reiterated at the end of the conversation. I asked her if I could return the products and if not then I would dispute the charge on my credit card. She said I could return the product. We will see how much of a hassle that will be. Update to come. I am no longer a fan of Ellen for allowing this business to to do these things.
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