I am extremely disappointed with my experience with Kind Science.
I placed what I believed to be a one-time purchase of a product for around $50. At no point during checkout was it made clear in any obvious way that I was enrolling in a subscription program. Shortly afterward, I was charged $96 and then informed that additional charges totaling several hundred dollars were scheduled.
The subscription terms were buried in fine print and not presented transparently. This feels intentionally deceptive.
When I attempted to cancel, the website made it unnecessarily difficult. You cannot easily adjust or modify the “kit,” and the cancellation process is clearly designed to frustrate customers. Calling customer service was no better — the representative was unhelpful and unwilling to resolve the issue in a reasonable way.
This company appears to rely on misleading marketing and subscription traps rather than earning repeat business honestly. I would strongly advise others to read every line of fine print and think twice before ordering.
Steer clear.
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