Absolutely Awful!! It took nearly 4 weeks (after the initial delivery date)and 3 deliveries to deliver our 2 x sofas from Costco. The 1st delivery 26th August, only bought the 2 bases of the sofas. The drivers were helpful, but there was no way to contact or speak to anyone at kineticlogistics directly. The second delivery, which we couldn’t get for another 10 day's only bought one of the backs of one of the sofas! It also meant that we had to cut our holiday in Hayling Island short to make sure that we would be home in time to collect it! ( like I said, there is no way to contact kineticlogistics directly.)Finally the 3rd delivery this week, 11th September bought the final back of the sofa. We have had no apology from kineticlogistics, in fact we haven’t heard a word from them, only telling us when the delivery will be made, not even asking if it’s convenient. The drivers have all been lovely however. Costco- do yourselves a favour a use a different courier company, before you loose a lot of customers as well!!
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
