Diabolical. We chose a delivery date well in advance. As the delivery date approached I reached out for more information, but the company could not provide any window/timeslot as promised. Half way through the delivery day I contacted the company for an ETA and they only informed me at this point (once I’d reached out to them) that due to a “technical error” our parcel was not even loaded onto the delivery truck and unfortunately another driver wouldn’t be in our area for at least another week. What a waste of a day waiting in for a parcel that was never coming. I expressed my disappointment to customer services and explained the importance of having the order delivered at the next earliest date. The employee was less than helpful and even less sympathetic. I moved some appointments around to work with their schedule in order to book another delivery slot, for the next time the truck was in my area. I waited all morning and then received the same letdown message to say “due to an error in our IT system, your order has not been loaded onto our van” What another waste of a day! Overall, limited delivery days available in your area meaning you have to wait weeks at a time. I’ve have had two “delivery” days of just waiting and no parcel. Very poor communication. Would not recommend!
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
