First delivery of sofa had a large part of it missing....they were also about an hour early and didnt notify me or keep me updated so that i could be with my elderly parents when it was delivered..the delivery guy also guaranteed that the missing part would only take a maximum of 2 days as lorry was up almost every other day which i found out later that was wrong information as it only delivers to scotland once a week !!! They very quickly set up sofa but did not secure the back of the material to the sofa....eventually my parents received the missing part yesterday...as you can imagine this has been an inconvenience to my elderly parents and feel there are improvements to be made going forward in your delivery process
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
