Arrangements were made for the barbecue to be delivered between 12noon and 3pm on 14.05.2025. At 12noon we received a call advising us that the delivery was going to be approximately 2 hours late. That was the last info we received and the delivery never arrived. We received no apology or any further information. Your company do not publish a contact phone number which automatically sets off alarms about the quality of your service. With the assistance of very helpful Costco staff the delivery was rearranged and the item was delivered today, 9 days late and still with no explanation or apology for the very poor service.
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
