Delivery arranged for Friday between 1100-1400 hours. Stayed in all day because message said the time was guideline, not definite. No show and no notification all day. Delivery had not been arranged for Saturday but they called to say they would be there in 20 minutes when we were 200 miles away for the weekend. Text us to confirm would arrive Monday , stayed in all day but no show and no call again. Couldn’t contact by phone, the person who sent text didn’t acknowledge query. Contacted them via email and explained story and they replied no delivery arrangement had ever been made. Forwarded them back their own notification email and provided full summary. They emailed us a delivery calendar which was supposed to have delivery options in green to nominate. There were none in the next month. In summary we have paid hundreds of pounds for a Costco product we are supposed to get in 5 days but as of now won’t get for 5 weeks with no means of contacting anyone by phone, texts and emails being ignored. Will have to see whether we can get back our money from Costco or wait for Lord Lucan to show up. Worked in Logistics all my life and never encountered such a duplicitous shambles. Fancy claiming they hadn’t arranged when we have 2 written evidences they have. Nothing worse than calling a truthful genuinely frustrated customers integrity into question.
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
