First of all there is no way of contacting the company other than by email which they do not respond too. It would be of help if the drivers contacted the customer with a courtesy call before turning up at the house to deliver 20-30 minutes wouldn’t be unreasonable. As the delivery was 76 minutes after the delivery window given a courtesy call wouldn’t have been unfair but no communication until the driver arrived
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
