You didn't deliver all the items on the original Screwfix order, with no explanation provided. When I queried this with Screwfix they said you had split the order into 2 because of different lead times on the items. Strangely, the missing items were those with the shorter lead time. Also, your delivery driver commented that the missing items were in stock. Better communication required.
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
