If I could give zero stars, I would. Kinetic Logistics is hands down the most unreliable and unprofessional delivery service I have ever dealt with. Their complete lack of accountability, poor communication, and incompetence have caused me endless frustration.My order (#50068, placed on 2nd February) was originally scheduled for delivery on 7th February 2025. After waiting the entire day, I received a last-minute cancellation message at 18:45. No explanation, no apology, just a cancellation—leaving me with no choice but to chase them and Costco to reschedule.When I contacted Kinetic Logistics, they rescheduled my delivery for 18th February—nearly two weeks later! This is completely unacceptable. After much effort on my end (because their customer service is useless), I somehow managed to book a new delivery for 13th February. At this point, I was already frustrated, but at least I thought the issue was resolved.However, when I called on 12th February to confirm the delivery, I was told, “Sorry, the delivery was booked incorrectly, and now the earliest we can do it is 17th February.” Excuse me?! How can you mess up the same order multiple times?This entire experience has been a nightmare. It has now been 10 days since my original delivery date, and I still have nothing. Kinetic Logistics claims to be a professional delivery company, but their service is an absolute joke. They keep pushing back delivery dates without any real concern for their customers.To make matters worse, their communication is terrible. No one takes responsibility, and they keep giving false promises and incorrect information. If you’re expecting a reliable and timely delivery, you are in for a shock—this company will waste your time and leave you feeling completely helpless.I will never trust Kinetic Logistics again and strongly advise everyone to avoid this company at all costs. Their carelessness, incompetence, and lack of professionalism make them one of the worst delivery services out there. They should be held accountable for the inconvenience and frustration they cause. Absolutely disgraceful service!
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Kinetic Specialise in the safe carriage of fragile and high value goods. Kinetic do not use satellite hubs, third party shipping or contract carriers. Every item handled by kinetic will be delivered directly to you from the Kinetic Hub in Oxford, and will only be handled by a Kinetic employee who is trained in the goods he is delivering. Kinetic Logistics has a damage rate of 0.25% which is one of the lowest recorded damage rates in the home delivery industrySee more
