I recently hired a double stroller from kingdom strollers while on a 3 week vacation in Orlando, the stroller was mainly used for the kids for the Disney parks (aged 6 and 3). I must of had some old stock that had been very well used (or abused) as the stroller delivered compared to all the super high quality reviews I’ve seen was not what I expected. The service was fine no issues with drop off which was on time to the villa but the stroller was in pretty rough shape. It had clearly been used a lot, the stroller brake was hanging off the side broken, the sun visor fronts where both bent out of shape and the support rods clearly snapped. The free cooler bag was missing and the labels all but fell off after one use. The stroller had staining mainly in the buckle areas were food I assume was dropped and never cleaned, there was mould growing on the back of one that required cleaning and an old sock found in the basket under the stroller upon delivery. For $240 for 3 weeks I was pretty unimpressed, while I didn’t expect a brand new stroller out of the box I at least expected a clean and in good working order stroller that had at least a working brake. I tried reaching out to kingdom strollers multiple times on the day of and following days after the rental began to no avail. There was literally no reply to any communications we made with them which was unfortunate. I would of been happy to have been given a replacement but they never issued or offered one. Collection was booked for 9am on the Sunday and we left after 10am and it still had not been collected nor have we heard they received it back, but now understand why they only charge $20 insurance as clearly they are more than paid for! It is a surprise to see so many glowing reviews for this company as during my 3 week stay the amount of kingdom strollers I saw at the parks in the same condition as mine was concerning. Maybe it’s cheaper than buying or renting a stroller from Disney but if this is the standard of product being rented I assume it’s because people perceive their “service to be excellent” I never experienced excellent service nor a product fit for standard use, it makes me wonder if all these 1 person reviews are paid reviews something to beware of if you use this company …. I will personally never use them again and will 100% be suggesting using another company for stroller rental.
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Orlando Stroller Rentals for Disney Resorts and surrounding vacation properties!
