recently rented a scooter while at Disney. Customer number 620551. The first day 11/10 of use was at Epcot. As we were at Italy the scooter died. We were assured that morning that it had battery time of 13 hrs. I called the number on the tag and spoke with someone who said we needed to get the scooter to the front entrance! And that I’d be refunded my total amount which was 3 days of rental. Obviously we rented the scooter for mobility issues. My husband is having hip surgery next week on Wednesday. The man I spoke to wanted him to push this scooter????He cannot walk well at this time. There were 3 of us ladies in our 60’s that had to push the scooter through mobs of people in 85 degree heat, in addition it kept stopping and wouldn’t move unless we pressed the clear bubble. It took us at least an hour or better. I have mobility issues as does the other lady I was with. I was unable to get on any of the rides that prepaid lightning prices because we wasted so much time getting it to the front of Epcot and waited for their rep to show up. We lost our spot for lightning passes. All went to waste and we were crippled for day because we were bent over pushing a vehicle that didn’t move. Whoever I spoke with that day told me he’d refund the total amount of 3 days which he didn’t put through because I had to call again the next day and spoke with Derrick, who said he’d put the credit through but only refunded 1 day. This is the worst company to deal with. Unwilling to give good customer service. The replacement scooter was not a better scooter that was also promised. If you have a disability I would not recommend dealing with these people. It was an impossible situation that ruined our day at Epcot. We were not able to return at night because we were exhausted and unable to walk anywhere anymore. So our passes were for 3 parks and Epcot was a waste because we were given a faulty scooter. I emailed the office more than once getting nowhere. They offer free day when we return to Florida which won’t be happening anytime soon.
Claim your business profile now and gain access to all features and respond to customer reviews.
Orlando Stroller Rentals for Disney Resorts and surrounding vacation properties!
