Our King Living couch is less than 12 months old and has already experienced multiple faults. The current issue is that the middle seat randomly reclines on its own and then will not go back down. This has happened before with other seats as well. We have had technicians attend several times, and there have been periods where we could not use the couch at all while waiting for repairs.
After repeated failures, we requested a refund. Instead, another technician was sent to “assess” and “report.” The technician could clearly see the couch was malfunctioning. The only solution provided was to disconnect the middle recliner so we could at least use the couch in a fixed position.
Weeks later, we have been told there is “no fault” and offered a $600 store credit.
A premium, high cost couch requiring multiple repair attempts within its first year (and now partially disconnected to remain usable) clearly does not meet acceptable quality standards under Australian Consumer Law.
When a product experiences a major failure, the consumer has the right to choose a refund or replacement. Repeated faults and unsuccessful repair attempts constitute a major failure.
This outcome is completely unacceptable from a brand that positions itself as premium. We expect this to be resolved accordingly.
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Since 1977, King has set the benchmark for Australian furniture. Driven by an unwavering commitment to timeless design, King pieces embrace the authentic Australian lifestyle. Collaborations with leading Australian designers continue to break new ground, pushing the boundaries of what furniture can achieve.
