I telephoned and spoke to a James about selling some 1st edition books. He said send him the details and he would get straight back to me. A week went by, I hadn't heard, so I rang him, he apologised and said the books were worth several thousand pounds, and he would ring me about getting to see them. Another week, he never phoned, so I rang him, profuse apologies again. We discussed taking them to auction, he took my address and said he would work out how to collect them, and would ring me the next day. He never rang - another week -I phoned him and actually said politely that if he wasn't interested it wasn't a problem, just tell me so I could go elsewhere. He apologised again, and said a friend was coming to London from Cornwall and could possibly collect the books. I said I could meet him somewhere to save him any inconvience, James said he would contact him and ring me straight back. A week later - I phoned again - I think he was driving, he said he would ring me shortly - he never did, and that was 10 days ago. Over a month, I phoned 6 times, and James called me back once!I have had businesses for over 30 years and would never treat a potential client like this. It is very short sighted because James does not know what else I might like to sell, or who I would recommend him to.I have now gone to another company because if lack of communication is like this at the beginning, how much hassel and stress would there be, to either get back goods if they didn't sell or even get paid!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
At Kingsley & Co, we redefine luxury asset buying with unbeatable valuations, seamless transactions, and absolute discretion. Our direct buying approach is free from auction fees and middlemenensures you receive the best price and instant payment.
We specialise in acquiring fine jewellery, rare watches, gold, silver, and investment pieces, offering market-leading valuations through our exclusive network of private collectors, investors, and specialist dealers. This allows us to pay premium prices that other competitors simply can’t match.
located in the heart of Mayfair at 11 Old Bond Street, Kingsley & Co are specialists in the valuation and purchase of fine jewellery, luxury watches, rare coins, and precious metals. We pride ourselves on offering clients a discreet, professional, and transparent service ensuring you always receive the very best price for your valuables.
We also offer in store valuations or free home appointments, giving you complete flexibility and convenience. Selling your valuables has never been easier or more rewarding.
Sell with confidence, sell with Kingsley & Co.
See more
