If I could give 0 stars, I would.I paid for an end-of-lease carpet cleaning with pet treatment as required by the real estate agency, and the service was not delivered as agreed.The technician arrived unaware that we had pets and without the proper equipment, had to leave to get another machine, and showed clear dissatisfaction about the situation.The edges of the entire apartment were not cleaned — we had to do this ourselves.The pet treatment that was specifically requested was not applied. We only discovered this after receiving the receipt.The carpet inside the cupboard was not cleaned, and this was never communicated beforehand.The receipt was written unprofessionally and even stated the carpet would need to be vacuumed again after the service.No one confirmed or clarified the required treatment; it was simply not done.When I contacted the company, Simone, who identified herself as the owner, asked for 24 hours to respond despite this being an urgent end-of-lease situation. There was no proactive effort to resolve the issue.I was then contacted by the technician, who was rude and asked me to repeat everything, instead of the matter being handled internally. I was sent back and forth between them.I proposed a reasonable solution: technician to come back and apply the flea treatment ( and I pay for it) that wasn’t performed and return to complete the unfinished edges. As we were at work, they would need to collect the keys from the nearby agency. Simone insisted on charging an additional fee just to pick up the keys. When I refused, she became hostile, stated they had done nothing wrong, refused further service and any refund, and hung up on me.I paid for a service that was not delivered and now risk losing part of my bond. I am out more than $620 between what I paid and the potential bond loss.This was unprofessional, poorly managed, and unacceptable. I would not recommend this service.
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Kings of Cleaning Services is Sydney based business offering various services to the customers like Carpet Cleaning, Upholstery Cleaning, Mattress Cleaning, Tile and Grout Cleaning, Leather Cleaning, Vinyl Floor Cleaning, Flooded Carpet Cleaning, End of Lease Cleaning and Rug Cleaning and Restoration across Sydney.
