We are plumbing company who purchased a water tank from Kingspan which was installed at a brand new home build in May. Paint peeling off less than 2 months later. This issue was first raised with Kingspan on 5th July. Followed up by email on 10 July. 10 July replied asking for photos, they were sent to Kingspan the same day. I called Kingspan on 12 July they said they would raise a ticket to have a technician fix it, they would call me to schedule this. I called again on 14 July and finally managed to have an apt scheduled for 31 July first thing in the morning. We scheduled on of our plumbers to be onsite for this appointment. Kingspan then changed the appointment the day before. We rescheduled our plumbers appointments. On the day of the appointment, Kingspan called to cancel. They wanted to reschedule for 4-6 weeks away! We said this was unacceptable and got an appointment booked for 16 August. Technicians showed up and were getting ready for the job so our plumber left them to it. We then get a call from Kingspan that they did not bring the right coloured paint with them. The paint colour they would have on their records from our order, and the paint colour that was shown in our photos. Kingspan now want us to wait until 28 Sept for them to try again. This will be 12 WEEKS from the date the problem was initially raised! Kingspan is not returning our phone calls. All along the way they have spoken of the repair needed as a "valve replacement", "outlet issue" and all manner of other unrelated things. Our call today to again follow up on our request for a call back from Betty, we were fobbed off and HUNG UP ON. The paint is peeling. It should not be this difficult. Your customer service team are completely incompetent. I am now making a report to the ACCC.
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Kingspan
