Review Time
Extremely disappointing equipment that failed to connect with the software. The software couldn't detect the oil tank, making setup impossible. I strongly advise against it. The response from the support team was lacking, and technical assistance was virtually non-existent. Save yourself the trouble and steer clear unless you enjoy dealing with difficulties. The equipment is overpriced and outdated!
The customer service from this company is very disappointing. After reaching out on October 17th and needing to follow up multiple times, I still have not made any progress and am waiting for a reply. Their main concern seems to be voiding my warranty instead of helping me. They haven't even asked about the specific issue and do not respond to emails. Will I ever get a response or an answer?
This product is simply not suitable for its intended use. I feel misled into buying something that fails to function properly. I constantly face connection issues, and when it did connect once, it inaccurately reported double the amount of liters in the tank. I've emailed support twice without a response and there's no phone number available. The reviews about this product and the company are very telling. Reputation matters.
I replaced a previous model with this upgraded version, but it has been nothing but trouble. The initial setup took forever, needing repeated inputs. It took three days to get a reading, which was not due to my router. The connection drops for no reason, even when the transmitter is only 10 meters away. It doesn't store data properly either. Overall, this is a poor attempt at a product that should work seamlessly. I wouldn't recommend it; who wants a system that needs constant manual resets? This morning, the monitor is red but isn't providing any guidance.
This company is incredibly frustrating. I was charged over £400 for a service call, but the technician only replaced a belt and did not perform the service I paid for. I had to pay more than £2000 upfront for a new motor that was needed, and only one of the two engineers showed up. I returned unnecessary parts for a refund, but it took two weeks for them to process it. I've been waiting over three weeks for a refund of just over £1000 for parts and labor. I've had to constantly follow up. Avoid this company at all costs.
This company is the absolute worst. They are trying to reject a valid warranty claim by any means necessary, leaving me and my children without hot water for over six weeks. They deliberately ignore communications and are using every trick to avoid taking responsibility. I hope this company fails soon.
The support from this company is appalling. After my initial contact on October 17th and several follow-ups, I still have not made any progress and am waiting for a reply. Their focus seems to be on canceling my warranty instead of providing help. They haven't even asked what the issue is and do not respond to emails. Will I ever get a reply or an answer!?
I purchased this product at the beginning of August, and it has been plagued with problems. The USB stick works only for a few days before turning red and becoming unresponsive until unplugged. Even when it shows green, the readings are delayed by up to five days. The support line rarely answers, and email support doesn't respond. I regret buying this product!
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