I ordered an item 10 days ago. I received a receipt with a tracking link, but it has shown 'preparing to ship' for the entire duration. There has been no further communication. When will it ship? I don't expect lightning-fast delivery, but I do expect updates. A simple note indicating it might take 7-10 business days to ship would be appreciated, especially since it's being sent via standard mail.
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Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.