I placed an order on December 16 and paid an extra $17 for two-day shipping, expecting it to arrive before Christmas. However, it didn’t arrive until mid-January, and my attempts to reach out for assistance went unanswered. I sent multiple emails inquiring about a potential shipping refund, but received no response. The sweater I received was unfortunately one size too small, and again, I couldn't get anyone to assist me with an exchange or refund. I ended up ordering another sweater, putting me $200 out of pocket. I have no idea if I will get my money back for the original sweater once I attempt to return it, and I feel completely taken advantage of regarding the expedited shipping with no resolution in sight. I will never order from this service again.
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Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.
