Our experience with KINSMAN has been nothing short of frustrating and financially damaging. The designer grossly underestimated the trade costs, which left us thousands of dollars out of pocket once the actual invoices arrived. The quote was deliberately lowered just to secure our contract.We tried to speak to the designer who quoted the amount but she didn't pick up our call and passed our number onto her "manager". After our last big payment of the outstanding amount, the manager did not return calls and took over a week to reply to emails.The trades KINSMAN sent out delivered poor workmanship, several issues had to be fixed by external trades at our own cost, and their communication throughout the entire process was extremely poor. We constantly had to chase updates and clarify details that should have been managed professionally from the start.We were also promised the installation would take two weeks from delivery. It has now been over a month, and the project is still not finished.Overall, KINSMAN has delivered inaccurate quoting, substandard workmanship, poor communication, and significant delays—a completely unacceptable experience. We would not recommend KINSMAN to anyone.
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Kinsman Group is an Australian-owned manufacturer and retailer with a proud heritage of over 30 years supplying affordable, quality kitchens. Kinsman loves to create great, contemporary spaces that increase usability and liveability for a range of families to live and grow in.
