Review Time
Just awful miscommunication from Day 1. Delay after delay, and conflicting information. Basically, they are a marketing company who don't take ownership as everything is subcontracted out. I had less drama and delays doing a full house renovation than getting a simple kitchenette installed. Seriously, find yourself a small local kitchen company that actually does the work and takes ownership.
Just awful miscommunication from Day 1. Delay after delay, and conflicting information. Basically, they are a marketing company who don't take ownership as everything is subcontracted out. I had less drama and delays doing a full house renovation than getting a simple kitchenette installed. Seriously, find yourself a small local kitchen company that actually does the work and takes ownership.
Its been 6 months and I still do not have the correct wardrobes. I paid up front before they would even start to make them. On 3 seperate occasions they have delivered either the wrong or damaged doors. When I asked for compensation as my builder cannot finish works in the rooms because of this delay they said no it does not affect work in my house - WOW how balsy of them the make that statement when clearly it is. Do not use this company, go with a local cabinet maker who actually cares about communication and service.
I ordered a wardrobe that cost over 10 grand in August 2023. It is still NOT COMPLETE. I live in a one bedroom apartment, so it’s important to have storage. It’s now Wednesday 17 December 2025 and the installer had to take away the door (that’s been replaced three times now) because the condition was worse than the preceding two. I despise Kinsman. If this project is ever completed, I will write a full review of the ridiculous timeline. My apartment was a mess for the first eight months or so because of these idiots. Very unprofessional. Do not waste your time and money … go to IKEA or Bunnings.
If I could give this company a minus 10 star review this is exactly what they would get. Once they have your money the problems begin and keep on coming. Now over 4 weeks behind, letting me know of manufacturing issues on the supposed day of insulation, delay after delay with them taking absolutely no responsibility. Absolutely disgusting customer service. Asking me to sign off on completion when the build is definitely not finished. If you value your sanity just don't use this company
Our experience with KINSMAN has been nothing short of frustrating and financially damaging. The designer grossly underestimated the trade costs, which left us thousands of dollars out of pocket once the actual invoices arrived. The quote was deliberately lowered just to secure our contract.We tried to speak to the designer who quoted the amount but she didn't pick up our call and passed our number onto her "manager". After our last big payment of the outstanding amount, the manager did not return calls and took over a week to reply to emails.The trades KINSMAN sent out delivered poor workmanship, several issues had to be fixed by external trades at our own cost, and their communication throughout the entire process was extremely poor. We constantly had to chase updates and clarify details that should have been managed professionally from the start.We were also promised the installation would take two weeks from delivery. It has now been over a month, and the project is still not finished.Overall, KINSMAN has delivered inaccurate quoting, substandard workmanship, poor communication, and significant delays—a completely unacceptable experience. We would not recommend KINSMAN to anyone.
This company started lying even before the inspection. Red flags everywhere, I only checked the reviews afterwards. Many people have complained about the poor quality and bad workmanship. Very unprofessional. Stay away to avoid wasting your time and money.
Extremely Disappointed – Would Not RecommendMy experience with Kinsman has been nothing short of terrible. There was no communication from the start. The consultant was not up-to-date on product availability, installation requirements, or even basic details, which led to multiple mistakes and delays.What was supposed to be a simple kitchen was quite a price and blew out by $11,500, with no accountability or clear explanation. As trades where under estimated at initial consultationThe end result is full of faults: • Cupboards that don’t open properly • Appliances that don’t fit, despite Kinsman having every measurement from the beginning • Multiple design and product issues that should have been picked up earlyKinsman subcontracts almost everything out and then takes no responsibility when things go wrong. I saved and looked forward to this renovation, but the experience has been stressful, disappointing, and absolutely not worth the money.I regret choosing Kinsman and would strongly recommend looking elsewhere.
WARNING DO NOT USE THIS COMPANY Kinsman kitchens is the worst company i have ever dealt with in my life, do yourself a favour and don't use them its not worth the stress or financial loss , Everything is all great till they have your full payment, we had to wait 3 months after our delivery date to receive all our cabinets, multiple damaged or poorly manufactured cabinets, incorrect cabinets supplied the list of issues dealing with Kinsman just goes on and on , No communication, No customer service just excuse after excuse , I wouldn't want my worst enemy to go through what we went through deeling with these crooks, after the huge costs in delays i incurred and close to a nervous breakdown dealing with them they decided to insult me by offering a $500 refund which I declined, do yourself a favour dont use kinsman kitchens or Freedom kitchens as they are the same company
Buyer Beware: A Cautionary Tale with Kinsman KitchensIt all starts off promising—Kinsman’s showroom is slick, and the sales rep presents professionally. But once payment is secured, the experience nosedives.The delivery was a disaster. Critical components were missing, and the installer couldn’t complete the job. To make matters worse, there were multiple sizing errors that affected appliance placement and door fit. Specifically:• No drawers were delivered• Hardware for benchtops was missing• Corner cabinet rails and other essential components were not supplied• Incorrect hardware was provided for the doorsAll of these issues were flagged on the day of delivery. Yet, instead of acknowledging the delays or offering a timeline for resolution, Kinsman sent a request for full and final payment. This lack of accountability is unacceptable.Communication has been abysmal throughout. For a company that charges premium prices, the execution has been anything but. I deeply regret not doing more research beforehand—turns out many other customers have faced similar failures in delivery and service.Do not get caught in their trap. The showroom may sparkle, but the follow-through is deeply flawed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kinsman Group is an Australian-owned manufacturer and retailer with a proud heritage of over 30 years supplying affordable, quality kitchens. Kinsman loves to create great, contemporary spaces that increase usability and liveability for a range of families to live and grow in.
artpix3d.com
edenbrothers.com
justbeautifulkitchens.co.uk
decowood.com
iconicinteriors.com
knifestock.de
manomano.co.uk
thedesignerrooms.com
tigersheds.com
deskelly.ie
