The entire design process was torture. The designer spends an inordinate amount of time with you (4hrs of our family evening) then the pressure sale begins. They don't leave without a commitment, even calling the boss. Just like used car salesmen. Fancy committing to a design that they won't even leave with you to consider. Was cranky that we did not want to commit without having the design the review. Then the order process. Only messages and communication is via the Kinsman online portal - not convenient or personal. And they insist you organise the installer who did the check measure after ordering. The designer and installer are not Kinsman employees though. At no time did I see Kinsman people, although I did go to the 'showroom' to be disappointed by the lack of range, knowledge and no ability to even see the design or order we had.Skip to install. Great installer. No problems, although using gap filler for the wardrobe edges is a bit amateurish. Turns out that the LED lighting we ordered was not as advised by the designer, so we have four transformers that put a bright red glow onto the ceiling of the bedroom. And 4 rather than one transformer for all 4 LED lights, as we were initially advised. Overkill, necessitating an ugly electrical fix. Turns out that Kinsman did not deliver one of the LED lights though. Or two of four drawer fronts. Or a desktop panel. No mention of this, just silence. Perhaps hoping we did not notice, or maybe they did not even know. The installer asked them to reorder and deliver the drawer fronts and LED lighting. But even he did not notice the missing desktop panel, so I advised Kinsman of that item on their online system. Crickets. For over a month now. With repeated messages. We don't know if they are ordering the panel or not. Kinsman is simply a marketing brand with an online presence. They manufacture only. Design, delivery, installation is all by sub-contractors, which I could have done myself for less cost, and more certainty. Be careful with Kinsman. They are not accountable, they have no personal presence. And for over $20k worth of mostly MDF that even Bunnings or Ikea can do, I thought the cost would amount to service and standing behind their product. But the business model is built on volume, not quality or service.
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Kinsman Group is an Australian-owned manufacturer and retailer with a proud heritage of over 30 years supplying affordable, quality kitchens. Kinsman loves to create great, contemporary spaces that increase usability and liveability for a range of families to live and grow in.
