I purchased the Luca solid wood bed from Kipli, expecting a premium product and reliable customer service. Unfortunately, my experience has been the complete opposite.From the very first day, the bed started making loud, disruptive creaking noises, making it impossible to sleep comfortably. For a brand that markets itself as high-quality and sustainable, this is completely unacceptable.What’s even worse is the lack of response from Kipli’s customer service. I have written several emails explaining the issue in detail and even offered a solution, but I have been completely ignored. No acknowledgment, no proposed fix, no support whatsoever.After weeks of waiting, I was forced to spend additional money to buy new slats myself just to make the bed usable.I genuinely wanted to believe in Kipli’s values, but this experience shows a serious lack of customer care. I cannot recommend this company.
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Kipli, Bring Nature Home
