I requested to cancel a booking for flights just a mere 20 minutes after it was made. I called up to Kissandfly and requested to get the booking cancelled. At the time the booking was not yet even approved yet by WestJet, and the agent made it sound like there should be no issue with cancelling it. So I booked the other set of flights that I wanted to change to and didn't want to let that deal disappear on me (yes my mistake to not waiting for the first booking to be resolved) Kissandfly came back to me the next day and said no its not possible and are refusing to help me fight for any refund.
WestJet has a 24 hour no questions asked cancellation policy but the booking agent is just saying it doesn't apply because I booked with them - WestJet when talking with them seem to think I should of been able to get this refunded in that first day like I attempted to do...
WestJet has told me that they have 0 records of any attempt/request made to get a refund ever being made by Kissandfly. They have just been stalling as long as possible in essence stealing from me - withholding my money for a service I cannot use. I believe I gave perfect notice to cancel - I have gone out of my way to try and make this hassle free. I have begun a dispute with my credit card, but that wont begin until after 30 days from the transaction.. so after the flights will be happening. I just want someone to fight for me and try to help me out. WestJet has told me to get kissandfly to call their travel agent support line to discuss - but it does not appear that kissandfly is making any attempt to do so and no one from either kissandfly or WestJet is willing to try and be of assistance. Basically just saying bad luck buddy, here's a life lesson in don't trust anyone to help you out.
So TLDR. I begun to try get this stopped 20 mins after pressing go. Its been now 14 days of fighting with them - Don't ever book with Kissandfly.com... and don't expect a billion dollar company like WestJet to have any ability to advocate for you.
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Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
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