Review Time
I had to cancel a flight booked through Kiss and Fly and accepted their initial refund offer promptly. Their system failed to record my acceptance, and by the time I discovered this and reapplied, the refund amount had decreased substantially. I ended up receiving only a small portion of the original amount, even though I followed all the required steps and acted well before the flight date.
Customer support repeatedly insisted the request “was not confirmed in time,” without acknowledging that the issue was caused by their system not registering my acceptance. The process felt unreliable, and the lack of accountability was disappointing.
Based on this experience, I wouldn’t feel confident using Kiss and Fly again, especially for bookings where refund reliability matters.
I can’t believe this happened. I booked a flight, and the airline suddenly told me my ticket was cancelled due to a “no‑show,” even though my flight is tomorrow. They also said it was cancelled by the travel agent. This is unacceptable, and I’m extremely disappointed. I will not be using this agent again.
I booked through this platform after being redirected from another service. Shortly after, I had to request a refund under circumstances that the support team indicated should qualify for an exception. What ensued was over a month filled with ongoing issues, including excessive delays, contradictory explanations, ignored messages, and repeated requests for information already provided. I faced lies, false promises, and continued delays without clear timelines, leading to financial strain due to retention of my funds. I incurred bank charges and interest because of this prolonged process. I reached out directly to the airline to confirm my booking or the refund process, only to find no active ticket or refund in their system, which understandably raised significant concerns. The entire situation became confusing and inconsistent, making it hard to understand where my money was or who was managing the booking. After numerous emails, calls, formal complaints, and public reviews, the refund was finally processed, but only after more than a month of disputes and unnecessary effort on my part. This experience was exhausting and deeply frustrating, particularly due to the lack of transparency and constant shifting explanations. No customer should have to endure such effort and uncertainty to retrieve their own funds. For these reasons, I strongly advise against using this platform. The process demonstrated poor customer service, excessive delays, unfulfilled promises, and a lack of accountability towards customers, especially in vulnerable situations. Although the refund was eventually completed, it demanded far more time, pressure, and persistence than any customer should have to endure. What a terrible nightmare!
I am facing a critical issue with KissAndFly. My original departure on Dec 28 has been changed to Dec 29, yet my tickets for bookings 09CDWYVX and RBWAR6BC are STILL NOT ISSUED.
I am less than 24-37 hours away from travel. This delay is causing a domino effect, ruining my hotel reservations and local tour arrangements. Your support team only gives me scripted "wait patiently" responses while my trip falls apart.
I have paid in full. There is no excuse for this delay after a flight change. If I do not receive my e-tickets immediately, I will:
File a dispute with my bank to recover the funds.
Report KissAndFly to the International Air Transport Association (IATA) and consumer protection agencies.
ISSUE THE TICKETS FOR THE NEW DATE IMMEDIATELY!
12/27 PM6 in TAIWAN
They cancelled my booking 24 hours before flight!
The PNR number I received does not function on the airline's website. They continue to assure me that the correct PNR number will be sent, but I have been waiting for a significant amount of time for a proper update. Ultimately, they charged me and failed to secure an actual flight ticket. The PNR number given seems to be a scam. I strongly advise against using their service.
I booked a flight through this platform after being redirected, and the process left me feeling uncertain. I was told my ticket would be issued within 24 hours, yet my flight is approaching and I still have no confirmation or PNR code. This situation is very stressful.
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Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.See more
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