I had to cancel a flight booked through Kiss and Fly and accepted their initial refund offer promptly. Their system failed to record my acceptance, and by the time I discovered this and reapplied, the refund amount had decreased substantially. I ended up receiving only a small portion of the original amount, even though I followed all the required steps and acted well before the flight date.
Customer support repeatedly insisted the request “was not confirmed in time,” without acknowledging that the issue was caused by their system not registering my acceptance. The process felt unreliable, and the lack of accountability was disappointing.
Based on this experience, I wouldn’t feel confident using Kiss and Fly again, especially for bookings where refund reliability matters.
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Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
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