I bought the ticket through Kissandfly. The airline, Batik Air, moved my return flight from Langkawi to Kuala Lumpur from 1:00 PM to 3:00 PM. I landed in Kuala Lumpur at 4:00 PM, which reduced my layover time by two hours. This meant I had exactly two hours until my connecting flight from Kuala Lumpur to Phuket at 6:00 PM. However, two hours is impossible to get off the plane, collect my luggage at the huge Kuala Lumpur airport, transfer from Terminal 1 to Terminal 2 (by train), go through passport control and all the necessary formalities, and check in my luggage for the connecting flight to Phuket (Thailand). I asked Kissandfly to rebook my Batik Air flight to an earlier time to have at least four hours of layover time, but this was refused. Batik Air wouldn't have changed the time by four hours or more, and there was "no reason" to rebook the flight. Utter irresponsibility!
Then came the time for my flight with Batik Air. I was aware that checked baggage wasn't included in the ticket price, but I usually had the option to book and pay for additional baggage at check-in 24 hours before departure. In this case, it took six hours before I could check in and discovered there was no way to prepay for my 20 kg suitcase. KissAndFly themselves told me, after eleven emails, that they couldn't help me. Batik Air also put me on a pointless and endless conversation with their robot, which led nowhere, and offered me no way to prepay for the baggage, even though I was referred to the same unsuccessful option five times. Finally, on the day of the flight I had to go to the airport myself and pay 166 euros for 19 kg of luggage – for a one-hour flight whose ticket had only cost 32 euros.
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