Disappointing experience with poor service. The company made serious errors with our airline tickets, causing significant stress for more than three weeks. Major mistakes led to my 98-year-old grandmother losing over £500. Staff admitted the errors were their fault but refused to take responsibility or offer compensation. One staff member even claimed the management was too ‘stingy’ to compensate us, despite it being their mistake. We were never informed that tickets were booked through a third party. When issues arose due to the company's errors, they said they couldn't resolve them promptly because it was with another agent. This lack of transparency was never disclosed at the time of booking. Additionally, we were due to receive £365 back from a cancellation, confirmed by the third party, but received only £163. The company took over £270 in cancellation fees without providing documentation to justify these charges, despite repeated requests. Staff are initially friendly but become unhelpful when issues arise. I would not recommend this service and strongly advise others to avoid them to prevent unnecessary stress and financial loss.
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Welcome to Kiswah Tours Limited , your premier destination for an exceptional Umrah journey. As a trusted provider of Umrah services in the UK since 2022. we are dedicated to simplifying the pilgrimage process and ensuring a smooth, fulfilling experience for our valued customers. Upon booking your Umrah package with us, our team promptly initiates the necessary preparations, meticulously handling every step to make it easier for you to focus on your spiritual duties.
Our aim is to offer reliable and convenient options for UK-based Muslims, Whether you’re seeking a 3-star, 4-star, or 5-star hotel accommodation, our Umrah Packages in the UK cater to your needs, providing exceptional value without compromising on quality. With our customizable Umrah packages, you have the flexibility to create an itinerary that aligns perfectly with your schedule and personal requirements, allowing you to embark on your sacred journey with complete peace of mind.See more
