I ordered a top on 1st August specifically for an event on the 22nd. Expected delivery dates were well before this date.Received an email on 4th August to say the order had been delayed and they were doing everything in their power to blah blah blah.Received another email on 6th August to say the order was still delayed but they were working super duper hard and ya-de ya-de, ya-de.Didn't receive any communication after this and it's important to note the item has been in stock and on sale this entire time, so can't have been a stock issue.I chased 13th via their chat facility to find out what was going on and low and behold they told me it was going to shipped out the next day 14th.I said that would be fine providing it was shipped and they could guarantee I would receive the item by 22nd, (that's 7 working days from date it will be shipped). Couldn't provide any assurances that the item would be delivered on time, didn't offer to expedite the item given the service, didn't offer any solutions at all. Therefore I asked to cancel. Apparently chat agents can't cancel orders, they can only send cancel requests to the 'order cancellers'. I was told once the request was processed and actioned I would receive an email confirming.I half expected them to not process the cancellation and ship the order given how competent they have been to date however this did not happen and I did receive confirmation that the order was cancelled, about 30 hours after making the request.I understand life's not perfect, you can't be amazing 100% of the time, and that things go wrong on occasion. But it really bothers me when things do go wrong, rather than make the effort to try and remedy the situation, you go out of your way to compound the issue.
Claim your business profile now and gain access to all features and respond to customer reviews.
We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted.
A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others.
We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before.
Our website is managed by Fanatics (International) Ltd.
As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.
Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.
Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.
Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
See more
