Very, very poor customer service, in fact potentially the worst I’ve experienced.Placed an order for a Football Shirt on the 8th August with the Premier League Champions and No Room for Racism sleeve patches to be added, was given a shipping date of the 12th August and delivery of the 13th August (due to shipping method I paid for), at the time of ordering there was zero mention of anything being out of stock etc.I kept contacting to be kept up to date and eventually the 12th came so I chased and chased throughout the day whether that be via the live chat, over the phone or X (formerly Twitter) and each advisor stated there were no delays and it would be shipped that day, as every hour passed by I knew something was wrong, actually if I’m being honest I knew something was wrong way before hence why I kept contacting to be kept up to date but anyway they were very insistent that the system was showing absolutely nothing that would indicate any delays, it got to 8.30pm on the 12th and I chased again via live chat and phone to be told the order was delayed as it was out of stock and I quote it was a “special event item” and it was now showing a shipping date of between the 15th August and 24th, what a special event item is meant to be I have absolutely no idea but I know for certain the item I ordered was not one. I had received absolutely no communication from them about the delay until I contacted them, I turned back to X for them to turn round and say when we was chatting earlier there were no delays apparent and they would chase up with the fulfilment centre responsible for the delay and see what they can do, thats where I’m currently up to and I’m waiting for an answer, oh and I’ve received an email telling me I’ve been refunded the shipping charge which is the least I’d expect anyway. I’ll update the review when I hear back.UPDATE:Still waiting on the warehouse responding to the escalation although I have had further conversations and I have been refunded 50% of the items cost on top of the shipping costs so at least that’s something. The only plausible reasons for the delay is either one of or both sleeve patches are out of stock or they’re just hugely behind with the printing of people’s orders, the shirt and the size I’ve ordered they have over 50 in stock so it’s 100% not that but I have also been told they wouldn’t be taking orders for the patches if they were out of stock and now the lead time for customised items has been increased to shipped within 5 business days (was within 3 when I ordered) so everything points to it being a general delay in the printing but still waiting on actual confirmation from the warehouse.
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We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted.
A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others.
We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before.
Our website is managed by Fanatics (International) Ltd.
As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.
Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.
Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.
Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
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