Ordered a pair of Tyr CXT-1 trainers back in May but unfortunately after only wearing them 3/4 times, the right shoe revealed a bit of a fault, 100% a manufacturing issue and nothing to do with Kitbox. I reached out to see if there was anything that Kitbox could help me with, asking about potential warranties, expecting that they may give me the contact details for the manufacturer to resolve, nope, Kitbox went above and beyond. Not only did they offer me a complete replacement, when my exact pair and size wasn't in stock and I wasn't a fan of the other colourways, they upgraded completely free of charge to the CXT-2's & even got them to me the next day. Literally couldn't of asked for better customer service and now I can resume my sessions. Massive thanks to Kitbox, especially Claire who went all out in getting me sorted!
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KITBOX is a leading provider of functional fitness clothing, footwear, supplements and accessories. We have strayed off the beaten path from the traditional fitness world, providing our athletes with kit to make them ready for the unknown and unknowable. We seek to bring you the best performance training products available, sourcing globally and harnessing expertise from alternative sports and movements.See more
