Review Time
I ordered the TYR L-1 white/gold lifters here. After I read some bad reviews I was a bit worried but my shoes came within 4 days (UK to the Netherlands). Kitbox kept me updated through mail and questions were answered very fast! My shoes came in perfectly. Thank you Kitbox!
I ordered the TYR L-1 white/gold lifters here. After I read some bad reviews I was a bit worried but my shoes came within 4 days (UK to the Netherlands). Kitbox kept me updated through mail and questions were answered very fast! My shoes came in perfectly. Thank you Kitbox!
Personally didn’t have any issues, managed to order a pair of TYR 2 shoes in my size when most retailers were sold out. Read the reviews on here first and was a little worried but rolled the dice and they arrived promptly without issue. My own personal experience tho.
Hands down worst company I have ever had the displeasure of purchasing from. Ordered a pair of shoes with next day delivery, was sitting at the window working all day, saw no delivery drivers yet received an email to say that the delivery attempt had “failed” booked a re delivery for the next day, got a text to say they couldn’t deliver again at 3pm. The same thing happened for 3 more days despite me contacting kitbox directly for more info. Was told by kitbox there was nothing they could do and I’d just have to wait, some line about lead times at a peak time of year (despite there being nothing about this on their website and being promised next day delivery) asked for a refund as parcel clearly missing but was told no and that I had to just wait. Eventually got an email to say parcel has been delivered yet I don’t have it and neither do any of my neighbours. If I could give 0 stars I would. Have reported to trading standards and requested a refund through my bank.
I have been trying to reach Kit box for two weeks and they haven’t replied to my emails. I purchased an item from one of the stands a competition store and was promised if I had any issues I could email and still make the return/ exchange size. But numerous emails and no response.
Initially the goods delivered were incorrect, but after I sent an email the matter was put right with a replacement sent very quickly. The customer service was prompt and polite, and overall I was very pleased with the goods and the service received. Would definitely use this company again. Thank you Claire.
Take your money and don’t send products! Absolute criminals!I bought some victory grips and after nearly 2 weeks of no delivery (after they promised next day delivery) I emailed them to be told they’d sent an email (which they hadn’t) to say my size wasn’t in stock and said the email must have went I to the junk (which it didn’t).After telling me they could send the next size down, I’ve waited another 2 weeks and still no grips. After emailing every day to get either information on the delivery or a refund, they are now completely ignoring me.I would suggest staying well away from this company.
Ordered a pair of tyr in stock, received an email from them after I chased when they weren’t delivered as expected to be told sorry haven’t gotten around to finding them yet will ship tomorrow, the next day will ship tomorrow. Then waited a week whilst chasing to find out what was happening to be told we don’t have them in stock do you want your money back. Absolutely shocking customer service and poorly run company it seems. Would never use again or recommend them to anyone for anything
Ordered a pair of Tyr CXT-1 trainers back in May but unfortunately after only wearing them 3/4 times, the right shoe revealed a bit of a fault, 100% a manufacturing issue and nothing to do with Kitbox. I reached out to see if there was anything that Kitbox could help me with, asking about potential warranties, expecting that they may give me the contact details for the manufacturer to resolve, nope, Kitbox went above and beyond. Not only did they offer me a complete replacement, when my exact pair and size wasn't in stock and I wasn't a fan of the other colourways, they upgraded completely free of charge to the CXT-2's & even got them to me the next day. Literally couldn't of asked for better customer service and now I can resume my sessions. Massive thanks to Kitbox, especially Claire who went all out in getting me sorted!
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KITBOX is a leading provider of functional fitness clothing, footwear, supplements and accessories. We have strayed off the beaten path from the traditional fitness world, providing our athletes with kit to make them ready for the unknown and unknowable. We seek to bring you the best performance training products available, sourcing globally and harnessing expertise from alternative sports and movements.See more
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