I would advise against this brand due to their poor after-sales service. I purchased a stand mixer for £500, and upon arrival, it was faulty. After emailing customer service to request a replacement, I received no response for three days. When I called, they requested pictures of the issue, which I sent, but after four days with no update, I called again. They informed me that due to high demand during Black Friday, it would take longer to resolve. After 17 days with no resolution, I was told to return the faulty item for repair. I had to argue for a refund, which I am still waiting for. While their mixers may be good, their customer service is severely lacking once they have your money.
Claim your business profile now and gain access to all features and respond to customer reviews.
