We bought a high-end built-in refrigerator in September 2025, and it failed in under two months. The freezer completely thawed, causing food spoilage, and a technician found a refrigerant leak—a significant issue for such a new appliance. Even though it was under warranty, the company and the retailer suggested repairing or rebuilding the refrigerator through a third-party service instead of offering a replacement. This led to long hold times, numerous calls, and reliance on a small loaner fridge during the holidays. Consumers should note: a high price tag does not ensure reliability or a satisfactory solution when a major defect arises.
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