I spent £140 on a kettle, which has now malfunctioned for the second time. The first time, they refused to issue a refund and took a month to send a replacement. We purchased another kettle for £20 that has worked flawlessly. After reaching out to their customer service for help with the second broken kettle, I received no response after a week. I do not want another replacement, as it’s clear there’s a defect with the product that renders it unfit for use. The poor service and lack of accountability have completely eroded my trust in this brand.
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