So I ordered new glasses, and was honestly deciding between them and eyebuydirect, who I’ve bought from for the last 3 years with no problems.
I received my glasses. The lenses are too thick and they look like they’re going to pop out of the frames; and I believe that they got the PD wrong. when I put my glasses on, they felt VERY off, and it would literally give me headaches.
so I contacted customer service and they basically say I didn’t provide them with PD, so I double check my order invoice, and it I did. Then they say that the lenses I chose are the thickest option, and won’t really fit in the glasses, Which had I known I would’ve just gone with the thinner lenses?
It’s been a week and, every time I email someone, I get different customer rep. Which goes to show the lack of training in customer service, and the care they have for their consumers. As someone who has worked customer service for over a decade, the solution should’ve been simple. To get a replacement with the corrections made. Instead there is back and forth with customer service reps, who are quick to blame you for the mistake.
My entire interaction with this company has left such a sour taste in my mouth. Do not order from them, order from eyebuydirect or Costco instead.
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