Used Kitty Angels for years without a problem but most recently I returned from holiday with three cat trays that were so dirty, my cats decided to poo on my carpet instead. Now I understand that cats can sometimes go to the toilet somewhere other than the tray, but my argument is that if they’d been cleared properly the cats would’ve used them. It had been less than 24 hours since the last visit so there’s no way 2 cats can drench 3 trays in that time. When I approached Kitty Angels about it, they said they had done their job properly, but there’s no way they could have. I’ve had cats all of my life and understand their behaviours and my parents are also cat sitters in a different location and completely agreed that there’s no way the trays were scooped properly. Another sign is that I left one and a half bags of clean cat litter and the half bag was hardly touched in 3 days of visits. I expected the new bag to have been opened if the trays were being cleared properly. The reason for my bad review is just the lack of accountability or apology. I understand mistakes can happen, maybe the person visiting is new or isn’t familiar with the how the wood pellet litter clumps but to just be told I am wrong is completely unacceptable so I won’t be using their services again.
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Kitty Angels premier cat sitters, located in Birmingham, Black Country, Kidderminster, Milton Keynes, Sheffield, Solihull, Tamworth, Telford & Warwick
