Terrible experience from start to finish at the Nottingham Cafe.We were first seated next to a family with a boy who was constantly terrifying the poor cats, he kept chasing them, tugging at them and banging his feet on the floor as they came anywhere near. As a result I asked if we could move to a quieter table and explained the situation, the girl said yes, no problem and just to let the girl serving know where we had moved to. (but not an ounce of concern for the cats though) We moved to another section in the top part of the cafe and ordered 2 lattes, we pronounced them as in lat lattes, she rudely corrected us and said "do you mean lar lattes"? We then sat in the top section and it was just as bad, children just running everywhere and scaring the cats, the cats running behind sofas, trying to climb up ledges to get out of the way of children who are just allowed to run riot and not be stopped from distressing the cats by staff or their parents. And despite Covid, adults are also walking all around and leaning over you without wearing masks to get to any cats that my have found some peace near your table. About 30 minutes later and still no coffees, I ask the same waitress who took the order if they would be much longer, she said "who did you place the order with" I said you... she said cannot remember I will go and check with the kitchen now. Then she came back without the coffee but said we needed to move as this table was booked, she made a scene in front of the people who were to be seated and said "who said we could sit there in the first place", I stated her colleague at the till. Her colleague had given us permission then came up to us and asked who had given us permission to move, in complete disbelief again, I stated "you did" we told you about the noise and the behaviour of the boy on the table next to us and you said we could move. She said - "well I should not have and you need to go back to your original seats" when we returned there were many seating areas vacant, so I asked if we could sit somewhere else as someone should tell the children to stop pulling the cats backwards as they are trying to climb out of the way, its horrible to see. I said can we just sit in this quiet spot and have our coffees? she said no, but your coffees will not be much longer. So we said dont worry about it we will just leave. There was no apology, she just said OK then. We paid £14 to watch poor cats been terrified and had to deal with the worst customer service I have ever seen. Such a shame as the concept is good, but children should be made to behave, or and have an age limit, people should stay in their section or at least not be allowed to lean over you at your table to grab at the poor cats who are just tryin to stay out of the way. I wish I had read the poor reviews before going, I have since spoken to several people at work who have also been as that was our 1st and last time, they all report similar stories and especially the shocking service. Only when it is very quiet do the cats get some peace and customers enjoy the experience apparently.
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Kitty Café is a cat rescue centre and cat café offering a selection of drinks and hot and cold dishes, with vegetarian, vegan, and gluten-free options.
