Review Time
I was extremely disappointed me and my friend were looking forward to this all week.
Upon arrival I was shocked to find out it was 8£ per person for an adult and 6£ per person for a child, I hadn’t seen this stated anywhere so wasn’t expecting to have to pay a fee it was for “welfare of the cats”
we had booked a table however you only get 1hour and it took 45 minutes for the food to arrive and it was shocking cold chips undercooked pizza with cold cheese, no pizza cutter no sharp knives to cut up the pizza.. 50p for a tiny pot of ketchup…
The staff were almost robotic with there customer service it seemed forced & disingenuous
the waitress informed us there was only 15 minutes left on the table whilst we were still eating. The cats seemed really miserable & did not like human contact didn’t want to be fussed or loved, they seemed really disengaged..
Really wanted to enjoy it but there was no atmosphere lots of children and a very challenging environment will not be returning
I was extremely disappointed me and my friend were looking forward to this all week. Upon arrival I was shocked to find out it was 8£ per person for an adult and 6£ per person for a child, I hadn’t seen this stated anywhere so wasn’t expecting to have to pay a fee it was for “welfare of the cats” we had booked a table however you only get 1hour and it took 45 minutes for the food to arrive and it was shocking cold chips undercooked pizza with cold cheese, no pizza cutter no sharp knives to cut up the pizza.. 50p for a tiny pot of ketchup… The staff were almost robotic with there customer service it seemed forced & disingenuousthe waitress informed us there was only 15 minutes left on the table whilst we were still eating. The cats seemed really miserable & did not like human contact didn’t want to be fussed or loved, they seemed really disengaged..Really wanted to enjoy it but there was no atmosphere lots of children and a very challenging environment will not be returning
Visited yesterday and was really disappointed. The idea behind the concept is really good but in practice, it isn’t fair to the cats. I left feeling genuinely upset at how stressed the cats were. The children were chasing and cornering the cats, and the only staff member present didn’t seem to step in or manage the situation.Instead of being a calm, safe environment for the cat, it felt chaotic and overwhelming and several of them were trying to hide. I completely understand that families will visit, but there didn’t seem to be any real rules being enforced to protect the animals.I came expecting a relaxing experience where the cats’ wellbeing was the priority, but it honestly felt more like the cats were being treated as entertainment. I hope the business reviews how interactions are supervised, because the concept has potential, it just needs much better management to ensure the cats are comfortable and safe.
We went on a Sunday with our three fairly quiet children ages 9-12. It was my birthday so we had already been out in town for a while. When we ordered our food we asked how long it would take and were told 20 minutes. So we asked how long a tea and a coffee would take. We were told they could bring those straight away. We said "Great, please do. We would like them while we wait for our lunch, not at the same time as our lunch, just while we wait." We then paid our bill by card upfront. Which seemed very unusual at the time but we didn't think too much about it. Off they went. Ten minutes later, no drinks had arrived. So we found a server and asked how long they would be. We said again that we did not want them at the same time as our lunch. So if they were going to be more than a couple of minutes more to please just cancel them. She said she would go and get them.Ten minutes later the drinks arrived... A tea and a latte. We had not ordered a latte. Just as the server was taking them off the tray the food arrived. So we said "this is exactly what we didn't want. Please take our drinks back and refund them, and please note we did not order a latte"The server went to get the manager.Her response was"You did order a latte, it says so on the receipt, look.""We did not order a latte we ordered a coffee. Anyway it is too late now because our food is here""What's wrong with that? We've brought you your order""We didn't want out drinks at the same time as the food""Then why did you order them at the same time""We were told that the food would be twenty minutes so we asked how long the drinks would be. We were told they could come straight away so we ordered them explaining we wanted them before our lunch""And here they are. What is the problem?"(Bear in mind, all this time, the kids are gazing at their lunch unable to start eating it because the manager is leaning over the wooden fence and across our table.)"We do not like to drink hot drinks whilst eating. We would like our money back for our drinks and we would please like to eat our food and give the children theirs.""We are not set up to give refunds. You have to contact the admin team""Whaaaaaaat??? That's ridiculous""That's how it works here""Right. How do we do that then?"She gave us a card with the email address on.After eating our overpriced and very average meal of basically cooked items bought from any supermarket freezer section we went back to check with her...."So when we email the admin team how do they know we are telling the truth?""Because I will confirm it for you""Ok thanks. And what is your name please?".She told us her name. I won't share it here.It was my birthday treat and I wanted to put it behind us for the rest of the day, but it really stung.I emailed the next day. I kept it simple. I just stuck to the timing of the drinks. I did not mention the attitude and being made to feel like we were awkward, dishonest customers.No response.I emailed again on Wednesday.No responseI phoned on Friday. I spoke to a man who told me that it had taken a long time to get an answer from the Nottingham branch but he had one now, it arrived just before I called ...what a coincidence... He stated that our stories do not match and the manager said the drinks came out way before the food did.I could not believe it. I had been polite and patient throughout the whole ridiculous exchange but I cracked"Are you calling me a liar?"I said"No I am just relating what they told me""But it's not true""Well I cannot change what they have said. This is what they said and I can't do anything about it. All I can do is put it in an email and then you can respond.""This is ridiculous...how can it be ok to treat your customers this way?"He said...and I kid you not..."Did you know that we are a charity?"That made my blood boil! I said"Of course we do. That is why we did not object to paying £34 between the five of us just to get in through the door for only one hour. Then we spent £70 on our food. I work for many charities and we treat the people we serve with respect and kindness. All of them""All you can do is respond to the email. I am just the messenger. I have no power in this at all"I was physically shaking by this point but of course I thanked him for his help and put the phone down. My 9 year old son had heard the conversation and he said"But the lady said she would tell them what happened Mummy". My 9 year old had just learnt that not all adults can be trusted. I guess there are worse ways for that lesson to be learnt...I have been wondering what to do about it for the last couple of weeks. It isn't about the money any more. It's the principle.I have decided the best thing to do is share the story. Be careful what you order, have evidence of everything, because if anything goes wrong you will not be treated well.
We've been at Nottingham Kitty Caffè. Place is absolutely magical, a lot of space for cats to play and relax. People were nice, calm and quiet to not disturb all the cats. While visiting the place you can clearly see that some of those cats have suffered earlier in life. I would only recommend it to people who know how to respect such places and animals overall.
I am not a cat lover but went with my daughter-in-law, granddaughter and great granddaughter. I felt sorry for the cats. They did not get a moment's peace. People were constantly teasing them, harassing them, it was painful to watch. It is supposed to be a cat rescue/charity place but I am sceptical. It seems more about making money (albeit for the cats) than protecting the cats. Some of the cats seemed really stressed. There were three cats that hid repeatedly behind the sofa we were seated on. They would poke their heads out, a child would spot them, and then the cats would hide again. I think the charity needs to re-think the way this place is run. The booking is supposedly for an hour but no-one came to remind us our hour was up. I saw other people who were there before us who did not leave when we did. Food takes some time to arrive, even just cakes, so an hour would be tight to be served and finished. Altogether a most disappointing, and even distressing experience. BTW, the corridor leading to the toilet reeks. One wonders why!
I visited last week with my 4-year-old daughter and unfortunately had a very unpleasant experience with the female front-desk staff member (the one with very thick, long black eyeliner). Her attitude toward my child was unfriendly from the beginning.Although we fully followed all the rules displayed at the entrance, she stopped my daughter four times in less than 40 minutes, speaking to her in a harsh and intimidating tone. She also added rules that were not stated anywhere, such as telling a small child to “walk slowly like an adult” and not to hold any toys while interacting with the cats.This made us feel extremely uncomfortable, and it certainly did not feel child-friendly as advertised. If these extra restrictions had been clearly communicated before entry, I would not have paid the admission fee.Very disappointing experience, especially for families with young children.
A lot of mixed reviews on here but it seems that timing may play a big part - I came with my partner whilst visiting the city, we’ve both not been to a Cat cafe before even tho we are both huge feline fans - with most ‘cat cafes’ being centered around profit rather than the cats themselves. The Rules they had in place were great to see as they were centred around the cats wellbeing rather than the enjoyment of the customers - great service, hot chocolates were lovely! It was our servers first day and they were having great training buy a supervisor who was clearly very knowledgeable about the furry guests! <3
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Kitty Café is a cat rescue centre and cat café offering a selection of drinks and hot and cold dishes, with vegetarian, vegan, and gluten-free options.
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