AirAsia canceled/changed my round-trip flights from Singapore to Bali with a layover in Kuala Lumpur, which adds more than 3 hours to the trip in each direction. KIWI is offering a refund for only one leg of the trip, and the Kiwi.com system only allows me to cancel part of the trip. I demand a full refund for the entire booking, in accordance with consumer rights, since the flight change makes the trip impossible for me and three other family members.
Specific situation:
At this time, only the segment Denpasar → Singapore (QZ 504) is eligible for an assisted refund, and this should be visible in your Manage My Booking section: manage/723840480
The other flights (Singapore → Denpasar and Denpasar → Kuala Lumpur) are not currently eligible for an assisted refund, as the itinerary remains usable after the changes.
Flight PRN RY4QJS ON AUGUST 19
Flight PRN JG1ZWA ON SEPTEMBER 3
Translated with DeepL.com (free version)
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