This is a deceptive company. We were ready to check in for our flight, per email from Kiwi, and after trying for 1.5 hours to check in via their app, plus the actual airline we were traveling with, nothing would work. Finally made a phone call to Kiwi and somebody miraculously answered the phone. She told us in order to get our boarding passes, we needed to pay an additional $150. We were shocked as nowhere in any emails when we purchased our tickets from them, did they say we owed anymore money. Needless to say, you are held hostage by Kiwi to pay the additional fees, as you need to get back to your destination. We lost 3 hrs of our vacation time that we were going to do something, as we spent that much time trying to log into accounts and on the phone with their rep. I will never, ever use this site again. I would expect a refund back of our $150.
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