It’s been 3 weeks since I first asked customer service for a payment link for 2 extra suitcases in Iberia, and honestly, I’m exhausted. They send links that expire and with no information, they never respond promptly, and you're always left waiting 8 to 12 hours for a chat reply. It’s a shame because the platform has great prices, but it's not worth the time and stress just to travel in peace. I don’t recommend it!
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