kiwi.com

3.8
3.8 Based on 922 reviews

...

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Lauren Dos Santos
Booking number 747876547 please get hold of me because I don’t deserve to be treated this way! I

Booking number 747876547
please get hold of me because I don’t deserve to be treated this way!
I bought a flight for my partner and I tha is leaving in two days time
The flight is still processing so I asked what my options were as I urgently needed to get home
I was told i might not get a ticket in time for the flight ! So I asked if that happens id get a refund
I was told not from tomorrow
So I tried to cancel it today an now the cancellation is being processed which means if it isn’t processed by tomorrow i won’t get a refund at all
What kind of corporation would make it impossible to cancel your flight and get refunded because they are the ones taking so long to process everything! I am so angry about this it is daylight robbery
Worst customer service ever

1
Date of experience: Mar 01, 2026

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