kiwi.no

Kiwi book at your peril

I booked a return flight from the UK to Australia, my return trip included time in Singapore and Malaysia. Kiwi sell inexpensive flights cobbled together to create a much cheaper overall price. However this often involves convoluted journeys and booking with unreliable airlines. My initial flight involved a flight to Vienna using Wizz Air. I have used this company before and their terrible reputation is well deserved. thankfully Wizz Air cancelled my flight and Kiwi were obliged under the insurance policy to reschedule my schedule up to the point where i got to Australia. On my return flight home i was scheduled to fly with Oman Air from Phuket to Oman and from there back home. Oman Air cancelled the flight from Phuket to Oman making my return from Oman impossible to achieve. I did get a credit for the cancelled flight but not for the viable flight from Oman. The argument put forward by Kiwi is that I could rebook with an alternative airline. Their solution made no sense as i could book a direct flight with Expedia for half the price. The thing about Kiwi is that they will deduct £30 for me cancelling the flight from Oman although it was really their fault for booking with an unreliable airline. Not only this but any credit you get back you are forced to use with them. I will never use these low life's again, any credit I get back I will use on a local flight.

Date of experience: Dec 05, 2025