kiwi.no

Avoid Kiwi.com at All Costs

I had one of the most frustrating travel experiences I’ve ever had because of Kiwi.com. Due to a ticketing/segment issue on my booking, I was denied check-in at the airport and forced to buy a new flight out of pocket and endure a 13-hour unplanned layover in Kuala Lumpur.Kiwi’s customer service initially seemed helpful, they assured me over the phone that I’d be reimbursed for my expenses, including lounge access during the layover (which I only purchased after they confirmed this). The agent even said that if Kiwi later denied the claim, the call was recorded and I could have them listen back to his confirmation.However, after weeks of back-and-forth, they refused to reimburse the lounge cost, despite it being explicitly promised and included in my original claim. Their explanation contradicted their own records, and they’ve now “closed the case” with no accountability.It’s extremely disappointing — I trusted their word, followed their process carefully, and still ended up out of pocket for their mistake.If you value transparency and reliability, avoid Kiwi.com. Their so-called “disruption protection” offers little real protection when things go wrong.

Date of experience: Oct 16, 2025