kiwi.no

Half the time with this company you don't know if you are dealing with a human being or a travel bot

Half the time with this company you don't know if you are dealing with a human being or a travel bot. It may account for their evasiveness and inability to answer a simple question. My question to them was a simple matter of whether there was a connecting flight to replace my flight cancelled by Oman Air from Phuket to Oman. This flight would have to connect with another Oman flight flying to the UK. There is no such flight on their website. They should have automatically refunded the second flight as it was not achievable.
Instead I was advised by them to cancel it and I was informed in writing that my payment should be made on 29th December. Oman Air have made no such payment and looking at the reviews of them it is doubtful if they will ever pay up.
I could have opted for a flight that took me via Mumbai but as you have to self transfer I would have needed a visa and I still wouldn't be paid by Oman Air for the cancellation of the flight from Oman to the UK. Even if i did get any money back Kiwi would charge a £30 admin fee.

Date of experience: Feb 20, 2026