Dreadful experience, after 20 years banking with Kiwibank, I'm switching banks. They changed my credit card, didn't give me the card I applied for, instead gave me a card I didn't apply for, sent me non-sensical responses to my emails about it, didn't phone me when they said they would, kept me waiting almost an hour on the phone when I phoned them. Have been trying to sort this out for 3 months, now giving up, waste of time, will switch banks. Really disappointing, I wanted to support a kiwi owned bank but there are better options.
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