Review Time
Not very helpful on the phone. Say its 7 to 10 day for a card delivery. It been 15 day but give it a few more days? Then what ring back to the same stupid not customer service rep?
Not a good bank to deal with
Can't get to the branch as I can't leave the office. Called and ready to answer ANY security question for spending etc. Still told to go into the branch. Not convenient. Won't dispute any transactions that's suspicious. Can't do anything for you pretty much accept take your fee money to use them. That's all.
Kiwibank Christchurch Riccarton Branch Absolute Best!So impressed by their friendly, patience and kind customer service. And I mean the whole team. We turned up yesterday the 8th Jan 2026 and they were quiet. Then suddenly they were super busy and worked as a team to get thru customers quickly. We were supposed to have made a booking to start a new account for my son, but they were happy to accept the documents and get him started once we had filled in the online forms. We live a lobg way from town so were grateful not to have to make another special trip. and we had lots of questions and they were cool about answering them all and making it easy! Thank you! you guys rock!
Riccarton branch, wouldn't recommend it for old people who deal in cash. What sort of bank is this - no cash facilities other than depositing through the machine. People like me don't understand how to do that. Tried to send me to Tower Junction - OK for those who drive, I don't - health reasons. Never, ever using this branch ever again
DO NOT USE THIS BANK.I've been with kiwibank since 14 Im 32. Not once have they helped nor offered to help me financially.... I've been full time employment since 14 so I've always had income and now they won't even let me consolidate two loans together to get me some financial relief.... Yeah so 18 years full time employment, so bills always paid.... It literally seems like they want me to struggle. I've tried to separate times to get loan, one time we almost lost my father's home due to his health, acc denying him any claim and they have NOT had any interaction in regards to finances, unless it was to put extra stress on their client.DO NOT USE FOR YOURSELF OR YOUR CHILDREN
Dreadful experience, after 20 years banking with Kiwibank, I'm switching banks. They changed my credit card, didn't give me the card I applied for, instead gave me a card I didn't apply for, sent me non-sensical responses to my emails about it, didn't phone me when they said they would, kept me waiting almost an hour on the phone when I phoned them. Have been trying to sort this out for 3 months, now giving up, waste of time, will switch banks. Really disappointing, I wanted to support a kiwi owned bank but there are better options.
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