Going for a home loan top up to do renovations with Kiwibank was one of the most frustrating and unpleasant experiences i have had with banks, we are a long time customer with Kiwibank and have all our banking with them , Home loan, CC and personnel accounts, the top up process with one of their loan advisors felt like i was going in circles...very little communication as to what documents were required, delays in response, little understanding about building process and lots and lots of back and forward with new requests to provide info...disappointing when you want to support NZ business and get a terrible product for your effort.Would give a zero star if i could.
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Our name says it all. We’re a bank made for New Zealanders, by New Zealanders. Helping Kiwis achieve financial independence is what we do.
