I use Kiwibank for my main personal accounts, for my business and some joint accounts with my kids. I’ve been a customer since the bank began. I have had three isssues with them over that time. When my ex and I split up we had two mortgages and we wanted to split our two properties when we changed the titles. We offered to continue to pay the same rates. We just legally needed to change who was responsible for payments. Kiwibank charged us 11k in break fees when they were still getting our custom. I’d never take a mortgage with them again. A break fee should only be charged when you’re swapping banks, not the billing name. Last year a daughter reported fraud on her account and Kiwibank froze all her accounts and her flat rent account. For 11 weeks. Luckily she had a parent to pay rent to the landlord and cover her bills. She was refused a new account with ANZ but BNZ took her on and now she’s learned you need a few bank accounts with different banks. Lastly, Kiwibank has no sympathy for you when you travel overseas! My kid swapped her SIM card, the ap couldn’t be reloaded, they froze her account and once again parents to the rescue. Luckily she had a WISE account and an account with another bank. So in conclusion kiwibank is inflexible and will happily leave you penniless in a foreign land, penniless with rent to pay, or just lose your custom as a mortgage holder when your circumstances change. All of these issues happened at emotional times and I found them very unsympathetic. I think I’d be happier dealing with an ai chatbot which tends to deal better with people. They are fine for day to day banking. They are fine for term deposits. The ap is modern and intuitive. I like the link to airpoints,
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